At Scenic Tours, we are proud of our reputation for giving people the ultimate touring experience and the holiday of a lifetime. We value the feedback that we receive from our passengers, as well as comments, responses and reviews from travel agents, travel writers and other travel professionals.
Here are some examples of what people are saying about us, as well as a few things we are saying about ourselves.
We wish to take this opportunity to express appreciation for the efforts of your Company in making our first visit to Europe so thoroughly enjoyable and memorable. We believe that service of this calibre results from a corporate culture wherein management sets the example for its team by its own uncompromising commitment to providing outstanding customer service. Put another way, many companies seem to "talk the talk", but often fail to "walk the walk". In our view Scenic Cruises performance is very much the exception in this regard, and deserves to be congratulated.
Jim and Joan E., Sooke, BC, Canada
Our cruise on the Scenic Sapphire was great, it totally surpassed our expectations. For a relatively new company in a very competitive market Scenic Tours really did their homework and got it right, right from the start.
Jim and Terry F., Hollywood, California, USA
It is nice and convenient to have wine included with lunch and dinner, without trying to get a waiter’s attention and sign a chit everytime. . .or in the case of our last trip (with a different company), we purchased the right to have unlimited wine, which proved to be quite expensive.
John and Catherine S., Ingersoll, Ontario, Canada
EVERYTHING was so FANTASTIC!!!!!!!!!!!!! We loved it all!
I would highly recommend this trip to everyone. Scenic does a terrific job in every aspect of the entire cruise. I can't say enough about what was included in our trip, and the crew, the food, it was all so great. We also met some wonderful new friends. . .(and) had such a terrific adventure.
Lynda B., Ft. Lauderdale, Florida, USA
We had a wonderful time on our trip. Going by river cruise was ideal for us. It was relaxing as well as interesting. Scenic Tours took very good care of us and one of the seasoned river cruisers (9 trips) told us it was the best value.
Ann and Mike M., Calgary, Alberta, Canada
The cruise was wonderful. We can’t wait to book next year and we will be referring many of our friends.
Carla D., Houston, Texas, USA
The ship, the crew and the various tours were first class. The cuisine, service and menu choices were excellent. The small groups with individual head sets were great.
William and Myra S., Swift Current, Saskatchewan, Canada
Thanks for setting up our really fun tour of NZ!!!...thought you might be interested in a "report" of our great trip. In New Zealand, we:
Generally admired the gorgeous scenery that one comes across at every turn of the road, took a helicopter over two glaciers and landed on one of them, jet boated up this beautiful meandering river into the mountains doing 360's along the way, boogie boarded down this steep sand dune into a creek while 50 people at the bottom clapped if we made it to the creek, went on a death defying 4 wheel drive deep into a canyon and then were served a Sauvignon Blanc appropriately called FreeFall at 10:30 in the morning (to steady the nerves no doubt), climbed up dormant/extinct volcanoes for great views of Auckland and Wellington, took the gondola up to the Skyline Restaurant where we had dinner while enjoying the stunning view over Queenstown, Lake Wakatipu and the lovely local mountain range called The Remarkables, hiked to the drop-dead gorgeous northern tip of the country (where the Pacific Ocean meets the Tasman Sea that separates NZ from Australia), bathed in half a dozen really soothing hot spring pools (with temperatures between 36 and 41C), took a train ride through the scenic Southern Alps, took a bus for 70km on a hard packed beach, saw a thousand waterfalls at a fiord, saw geysers and bubbling thermal pools, stayed at first-class hotels including the beautiful Rainforest retreat at Franz Josef, the fantastic resort at Lake Taupo and the lovely place across from the sand dunes at Hokianga Harbour, had lovely meals along the way, although we definitely ate too much food, got nice and toasty on a champagne and canapes party (food and drinks served in great quantities by waiters with white gloves) on a special tram set aside for us in Christchurch before heading to a Belgian Beer Cafe for more good eats and drinks, saw a pod of dolphins, fur seals, sheep (NZ has 40 million of them which is ten times the population of the country), llamas, penguins, stingrays, sharks, and dairy cows up close, saw a super ancient Kauri tree, revered and named "the God of the Forest" by the Maori people, learned about the Maori people and their culture, as serenaded by 2 Maori ladies while eating a hangi-prepared dinner (the Maoris often cook their food underground), learned a ton about NZ from our learned and really friendly driver (he spends half the year teaching and the other half driving), marvelled at the beautiful Church of the Good Shepherd situated at an absolutely picturesque spot on Lake Tekapo, really loved the polite, friendly and funny Kiwis that we met along the way (they are some of the nicest people we've ever met in our travels)
Peter and Nancy B., Kanata, Ontario, Canada
My wife and I joined the Scenic Ruby on April 5th in Budapest. From the time that we were picked up at the airport, we knew we were in very good hands. The enjoyment and excitement of the cruise far exceeded our expectations. The real purpose of this short note is to thank you for your handling of the “crisis” caused by the volcanic ash. Many of us, in almost a state of panic, were asking ourselves “Now what will we do?”
Once again, the people at Scenic Tours provided efficient and thoughtful alternatives; a bus to Paris, free B&B on the Sapphire; and for us very reasonable transportation to London.
When we hear of the other stories of stranded by the airline closures, we realize how grateful qw are to the people at Scenic Cruises.
I should like to thank and mention especially Tom Doyle who went out of his way to help my wife and I on our way to the London Coaching Station providing much needed help in the handling of our luggage.
We will be singing the praises of Scenic Cruises for a long time (and to our many friends who are considering river cruising back in Vancouver, Canada)Charles and Hazel R., Richmond , British Columbia, Canada
My husband and I were passengers on your Scenic Ruby going from Budapest to Amsterdam, Tour STC050410.2 - Jewels of Europe River Cruise. We changed ships to the Scenic Diamond for the last half of our journey, at that time picking up one of your travel consultants, Ms Sara Ann Penich, who was to travel with us to the conclusion of our journey in Amsterdam on April 19th. The last few days of our trip were very stressful for all of us, due to the volcanic ash disaster and the subsequent closure of all European airports. Your cruise director, Werney Beyer, was in constant contact with your offices and reassured all of us with his "not to worry" mantra. Ms Penich, immediately offered her assistance to Mr Beyer and was a constant, reassuring presence to all of the passengers. When we reached Amsterdam and were told that all flights had been canceled, leaving all of us stranded in a city overflowing with stranded visitors, we were all in a panic. Your company, in an act of unprecedented corporate generosity, brought the Scenic Sapphire to Cologne and provided cabin accommodations to all the passengers, including breakfast, without further charges, for as long and the ship could remain. Again, mindful of the confusion and upset, members from your local office were sent to the ship to assist us in trying to re-book our flights out and to assist in any way that they could. If all of this wasn't enough, we were assured by your ships staff that when it was necessary to take the Scenic Sapphire back to Cologne, they would find lodging for any passengers that were still stranded at that time. Your ship’s crew, Ruby, Diamond and especially the Sapphire were unfailing in their commitment to our comfort, safety and well-being. Keeping in mind that the majority of your passengers were seniors, your action belayed much anxiety and distress. I simply cannot express our gratitude to you, all of your staff and crew members, and especially to Mr. Beyer and Ms Penich. I want to thank you, Scenic Tours Australia, for your compassion, generosity and corporate ethics.
We look forward to traveling again with you soon.
Mr. and Mrs. Doherty, Ontario, Canada
Our party of eight recently returned from a fun-filled and memorable vacation on your 15 day Jewel of Europe River Cruise from Budapest to Amsterdam on board of Scenic Ruby and Scenic Diamond from April 5 to 19, 2010.
Your ships are clean, comfortable and tastefully decorated. The food was carefully prepared, presented and delicious. The excursions were well planned and the service was excellent throughout the cruise. Of the 25+ cruises my wife and I have previously taken on larger cruise ships, this was by far the most intimate and enjoyable experience, unequalled by the other cruise lines. You and your hardworking staff are to be commended for such accomplishment.
Due to the eruption of the Eyjafjallajokul volcano in Iceland, we were stranded in Amsterdam for six days (April 19-24, 2010) and had to make alternate arrangements to return home. Your generosity and kind arrangement for us to stay on Scenic Sapphire until we could fly out was very much appreciated by all. The staff on board, such as Maria (Hotel Manager), Anne and Gergely (front desk staff) and Dorita (travel agent) as well as Lucas Sandmeire and many others who worked diligently behind the scenes, went over and above the call of duty to make sure we were well looked after and for this we are truly grateful.
On behalf of my travel companions, I wish to express our deepest appreciation and gratitude to you and your staff for such a memorable experience. I am looking forward to signing up for the Black Sea itinerary in the very near future.
Mr. & Mrs. Chan, Canada
My wife and I have just returned from Europe where we had been passengers on your Jewels of Europe River Cruise STC050410.2
We want to share with you some of our experiences while on tour and thank you for all your efforts to make our trip a most memorable one. From the first arrival on the Scenic Ruby the officers and crew made every effort to ensure we were welcome and comfortable, and they catered to our every need.
There were a few occasions that clearly demonstrated the caring nature of your staff and I would like to comment on them. As you are aware, when you are working with 50plus people, some minor accidents are very likely to occur. On our tour, this happened a couple of times. We were just amazed at how quickly and efficient these situations were resolved. One involved making an emergency docking of the ship on Bratislava and brining a shore Emergency Response Team on board to help the injured person. They quickly took the injured person to a local hospital. Had them treated, and returned to the ship before we proceeded on. The assistance and care of the passenger was the first priority!
Later in the trip, a passenger fell on the cobble stone street injuring his elbow quite badly. The cruise Director, Wernery, saw his injury and again an Emergency Response Team from the city was there in minutes, and rushed him to the local hospital where they did a minor surgery to correct the problem, and returned him to the ship.
It gives seniors a great deal of confidence in your company to know that if they need your help, you are there to assist them to the fullest extent of your capability.
As we approached Amsterdam at the end of our tour, we became aware if the volcanic eruption and that it was closing all air transportation routes in and out of Europe. You can imagine the feeling of anxiety of the passengers as they tried to determine where they would go and how they would get home at the end of the trip. Their fears were quickly diminished by the announcement that Scenic Tours was sending the Scenic Sapphire to Amsterdam and that we would be able to have bed and breakfast on that ship while the situation was resolved. What a truly considerate and generous offer this was! The transfer from Scenic Diamond was easy and we were welcomed on board the Sapphire and made comfortable in our rooms.
Communication with ground transport and airlines was difficult because of language and the great overload which was being thrust upon the system by the seismic disaster. To assist passengers, Scenic Tours brought on board the Sapphire team of women who had excellent computer skills to assist in the rebooking of flights and organizing bus transport. They became our “guardian angels”.
I could go on at great length about all the excellent service your company provided us. You have clearly demonstrated your motto “The Ultimate Touring Experience”
Please accept our most sincere thanks for all the wonderful services you have provided. We will be recommending to all our friends that they also consider experiencing outstanding travel with your company.
Mr. and Mrs. Dool, Canada
My wife and I just returned from the Budapest to Amsterdam tour that began on June 6. We both thought the tour was wonderful. In particular, the cruise director Yvonne da Sera was absolutely great. In fact, the entire staff, from our waiter (Ruppert Mate) to the reception desk people did a fantastic job. We'll be recommending Scenic to our friends in good measure because of the work of those people. Thanks, again, for a wonderful experience.
Mr. and Mrs. Lester, The Villages, Florida
I just wanted to let you know that we thoroughly enjoyed the cruise and found that Scenic Tours were the best ever from an organizational, efficiency and knowledgeable staff. We travel a lot and find that Scenic was the best ever. I would be interested in receiving brochures especially on cruises, orient and Australia and New Zealand. Again my thanks for a great and well organized cruise.
Mr. Surette, Ontario
My wife and I have recently returned from the Danube River Cruise on board the Scenic Emerald (Booking Number ST274887) from 5 to 12 September 2011 and would like you to know how pleased and impressed we were with all aspects of the trip: Booking arrangements were smooth; the modern ship was extremely well equipped, furnished and maintained; the cabin staff were speedy, polite and unobtrusive; the public areas, lounges, dining rooms etc. were of a high standard as were the meals and wine. The ship's crew from the captain down were courteous and efficient; the cruise director did an excellent job and ensured we were well entertained; and the choice of shore tours was first class. Even after we had disembarked, Scenic Tour representatives at the Mariott Hotel in Budapest went out of their way to ensure that we were sent to the right airport at Budapest (we didn't know there were two!) All in all a most enjoyable experience. Many thanks to you all.
Mr. and Mrs. Mansfield, Ontario
We value our relationships with our travel partners. Thank you for your great comments and responses.
I just wanted to let you know that both of my couples that traveled last month just raved about the trip. And they travel quite a bit. They mentioned that the cabins were very nice. They loved the balconies and said the food was very good. Of course, you can’t beat the itinerary. As you know, these couples were very detail oriented during the booking process, so I was glad to hear such a positive feedback.
Connie N., Group Coordinator
I just wanted to let you know that they thoroughly enjoyed their trip – in fact it exceeded their expectations.
Cathy W., Travel Consultant
Mrs. Shaw came into our office this afternoon to tell us about their cruise with you from Budapest to Amsterdam which finished on 19 April in Amsterdam. She absolutely raved about the cruise, your staff and the tours the rest of the guests and the fantastic service you provided to all of the stranded passengers including bringing you’re not-yet-commissioned ship to Amsterdam to use as a hotel. This was East Town Travel’s first sale with you and although the Shaw’s are experienced and savvy travelers….I was holding my breath about the cruise….being a new product to us. No worries!!! As your cruise director often told the passengers. The Shaw’s often traveled in Europe renting a car…Don driving…Sandy navigating. No more. Having cruised with you they’ll never drive again. Thank-you to ALL of you …each and every one of you who had something to do with this cruise!!!! Happy clients are repeat clients.
Sandy loved the Australians….who are enthusiastic and fun!
Don like the ease and not having to figure anything out.
Both enjoyed the food and wine and on board…Sandy said…a little too much
Both enjoyed the on board entertainment and tours.
Both liked you ships….all 3 of them and their cabin(s) #329…how on earth did you manage that!!?? Thank-you.
Both thought the cruise director fun and entertaining….the Australians took over his act….guess it was hilarious!
Thank-you everyone for all you did to make this a most memorable trip for the Shaw’s volcano ash and all.
Kelley, Travel Consultant
I just HAVE TO take the time & say what an absolute pleasure it is dealing with everyone at Scenic Tours....from the moment we initiate a reservation until we receive our docs it is a most pleasant experience....your " Documentation Presentation" is Classy, thorough & Top-Notch ... ( most of the other Cruise Lines out there can learn from your Presentation as they have NONE in fact...I intend to show my Reps the difference when they drop in for a visit!!!!)
I am a veteran in this Retail Travel Business of over 38 years now.... & it truly distresses me how most Cruise Lines have cheapened their product..they think no one has noticed...but everyone has...
So again I just wanted to congratulate everyone at Scenic Tours for a job well done...it makes me look good for recommending you... & which I will continue to do for my valued clients.
P.S. Also a special Thank You to Neil Dudley for keeping in touch & his personal notice of any new bookings...it is appreciated so please pass along our Thanks!
Jean Ceneda, Travel Consultant